Practice Info

Billing Policy

We are a Mixed Billing Clinic and certain types of consultations will attract a fee

Details of specific consultation fees can be obtained from our Receptionists
Payment can be made by:
Cash, EFTPOS or major credit cards.
Children’s Immunisations are all Bulk Billed.

What is mixed-billing? Read More

Appointments

Urgent medical problems will always be seen on the day of request.

Consultations are by appointments. A standard Consultation is 10 minutes and a long consultation is 20 minutes. Walk-in patients will be accepted and allocated a time depending upon the availability of a Doctor.

To enable us to have more control over your waiting times, please advise the staff if:

Your consultation is for a small procedure e.g. removal of skin lesions, pap smear;
Payment can be made by:
Cash, EFTPOS or major credit cards.
More than one family member is attending.
We also appreciate notice of a cancellation.
Telehealth appointments are available at this medical centre. For more information, please call our reception team on 07 334458 08

Ways for us to help you

Make a list of your health problems and medications before you come in to see the doctor so nothing is left out. We know your time is precious and want to get it right the first time.
Make appointments so that we don’t keep you waiting. If we get behind it is usually because someone has not made an appointment of appropriate duration for their problem or that emergencies have tied us up.
Make sure we have your current phone number and address to that we can contact you if we need to.

Procedures

The practice has a fully equipped Treatment Room and nurse. Our doctor can perform many minor surgical procedures on the premises if required (e.g. removal of moles or skin lesions, treatment of simple fractures). Cryotherapy (for skin cancers and warts etc.), nebuliser, pap smears and all resuscitation equipment is available. A longer appointment time may be required for some procedures so please inform the receptionist.

Test Results

Please note patients are required to phone to book an appointment for review if their test results are back. Most test results should be back within 3 days. We do not give results over the phone.

Telephoning your doctor

Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery hours for emergency advice.

All our friendly staff are experienced in helping you decide whether the matter requires an appointment, a return phone call from the practice, or urgent advice can also be given by the practice nurse.

Sterilisation

All reusable instruments used for procedures are sterilised in an autoclave under high temperature and pressure conditions to meet the Australian Safety Standards. Disposable equipment may be used in many instances to ensure patients safety.

Repeat prescriptions & renewed referrals

Repeat scripts and ongoing referrals without consultation, will be at the doctor’s discretion. If you have not recently attended the Practice, an appointment to see a doctor will be required.

Transfer of medical records

This practice will provide upon receipt of a formal request from your new Doctor, a copy or summary of your medical file. If the file is large there may be a fee incurred for administration and postage.

Management of Personal Health Information

Your medical records are private, confidential, and only available to authorised members of staff. All information at Turton Street Sunnybank Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health

Privacy in our medical practice

We are committed to providing quality health care for our patients. As a fundamental part of this commitment, The Principal, and all staff of the practice, recognise the importance of ensuring that our patients are fully informed and involved in their health care. Your medical file is handled with the utmost respect for your privacy.

All our staff at Turton Street Sunnybank Medical Centre are bound by strict confidentiality requirements as a condition of employment regarding your medical records.

Disability Information

Turton Street Sunnybank is an accessible space designed for persons with all disabilities. The front of our centre is equipped with an accessibility ramp for wheelchair access. We also have a wheelchair available if required. Should you need assistance upon your arrival or during your consultation, please notify our reception team when booking your appointment.

Car Parking

For your convenience, car parking is available directly in front of Turton Street Sunnybank Medical Centre.

My Medicare

My Medicare is a new voluntary patient registration model that aims to strengthen the
relationship between patients and their general practice, general practitioner (GP), and
primary care teams.
For more information, visit https://www.health.gov.au/our-work/mymedicare

My Health Record

My Health Record is a secure, online summary of your health information. Assisted registration to My Health Record is available at this practice and can be requested at reception during your next visit.
This practice can upload a health summary from your records to your My Health Record.
For more information, visit www.myhealthrecord.gov.au

Suggestions or Complaints

If you have any concerns, complaints, or suggestions about any aspect of our service, we
would appreciate your feedback via the contacts below:

Phone: (07) 3344 5808
Email: turtonmedical@gmail.com

Matters which are unable to be resolved within the practice may be referred to the:

Office of the Health Ombudsman
133 646
complaints@oho.qld.gov.au

PO BOX 13281
George Street
Brisbane 4003

Patient rights & feedback

If you are unhappy with any aspect of the service we provide to you or if you feel that your rights are not supported, we would appreciate your comments. Your doctor or the receptionists on duty are available to discuss any problems you may have.

If you would prefer to write to us, we have a suggestion box at reception so please do so via this method.

Should you wish to take any complaints further you can contact:

Health Rights Commission
GPO Box 3089
Brisbane QLD 4001
Phone – (07) 3221 4204